Hi, my name is
Here's what I can offer as your highly motivated and skilled Virtual Assistant:
- Live Chat, Phone Call, and
- Onboarding Support: Guide new customers through the onboarding process, including account setup and helping new customers who are migrating data over from other platforms.
- Technical Aptitude: While direct technical troubleshooting may not be a primary responsibility, I am comfortable liaising with the technical team to resolve complex issues when necessary.
- Documentation Maintenance: Continuously update and improve the help documentation based on customer interactions and feedback. My insights will be crucial in making our self-service resources more intuitive and helpful.
SKILLS AND EXPERIENCE:
- Customer Support Expertise: Proven 10+ years of experience in a customer support role, focused on financial, telecommunication, and e-commerce.
- Customer Relationship Management (CRM): Zendesk and other similar platforms.
- Excellent Communication: I possess exceptional written and verbal communication skills, with the ability to convey complex information in a user-friendly manner.
- Problem-Solving: I'm a proactive problem-solver who can think on my feet and provide creative solutions to customer issues.
ONLINE COURSES I TOOK:
- General Virtual Assistance
- Search Engine Optimization
- WordPress Development
- FB Ads
- Lead Generation
- Social Media Management
- Real Estate Virtual Assistance
TOOLS I AM USING:
- Google WorkSpace/Data Studio/Looker
- Zendesk
- MailChimp
- Infusion Keap
- Kajabi
- Phone Burner
- Salesforce
-
- Slack
- Trello
- BaseCamp
- WhatsApp
Interested in becoming my long-term client? Let's talk!
Cheers!
Experience: 6 months - 1 year
Experience: 2 - 5 years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.